I have not exceeded my call minutes, however I am being charged for a portion of them.

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  • Updated 3 years ago
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Wesley Karn

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Posted 3 years ago

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frananddave

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Any calls to U.S.?
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Fiset

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Have you used call forwarding? Without the 3$ add-on, call forwarding minutes are charged per minutes.
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Mathieu Carrier

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How are you confirming that you did not go over your minutes?
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Karine

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Hi Wesley! Do you recall changing your rate plan in the middle of your billing cycle? If yes, then this is proration. 
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frananddave

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Yes! This is an issue that is waiting to surprise folks. When we change our plan, they check to see whether we have exceeded the pro-rated amount for that amount of the billing period. One has to plan wisely before changing plans in order to avoid charges.

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