I have no service on my iphone 5

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  • Updated 4 years ago
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My iphone 5 has had no service for a few hours, does anyone know what's going on?
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Maya M-V

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Posted 4 years ago

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Sophia, Mobile Master

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No, not based on your information, Maya. It could have a thousand reasons, such as a faulty SIM card, network outage, maybe you manually picked another network, roaming, no coverage.... we need a bit more information to troubleshoot you.

Does it say "Koodo" in your display?
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Maya M-V

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It just says searching. I'm at home and Lways have service. I have turned it off and on many times
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Ivan, Mobile Master

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Go to SETTINGS > GENERAL > RESET > RESET NETWORK SETTINGS. You'll lose any WiFi passwords you have saved, but the rest of your data will be fine.
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Maya M-V

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It was okay for a while yesterday and all day until now.. So i tried it but it didn't work
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Yannick

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Hi Maya, you should contact our technical support at 1-866-995-6636 from another phone, option #6. We'll be able to have a look at your account and troubleshoot this issue. Thank you!

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