i have no service now for 4 hours and counting i do not pay for something i do not have please adjust my bill for this tks brian

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  • Updated 10 months ago
service july 25
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Brian Higgins

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Posted 10 months ago

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Paul Deschamps, Mobile Master

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Hi Brian, try rebooting your device and see if that solves your issue.
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Brian Higgins

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no no service telus and all carriers are down
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Paul Deschamps, Mobile Master

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Where are you located Brian?
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Mayumi, Mobile Master

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Also, you don't get your bill adjusted because of you have no service.  It could be their network, physical obstacles ...etc or  it could be your device. 
We should try Troubleshooting first. 

from their site:Your warranties  https://www.koodomobile.com/service-terms

Are there any warranties on my Koodo service?
Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, Koodo does not guarantee timely, secure, error-free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service.
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David, Mobile Master

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You realize this forum is inhabited by customers, just like you, who have no insight to Koodo's business plans, and no connection to the internal workings of Koodo. We volunteer to share knowledge about Koodo products and services which we have gained by experience or surmise. We are free to express our own opinions and comments, which may not always be in agreement with the ideals of Koodo. As such, we have no ability to address or adjust your bill. It would be necessary to connect with Koodo's staff more directly through a phone call, Facebook or Twitter as described in the Contact Us section at the bottom of the page. However, as Mayumi states, there are no warranties for service.
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David, Mobile Master

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BTW, services in my area have been solid all morning.
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Timo Tuokkola, Mobile Master

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Even if they are willing to credit your account for the loss of service, which, as stated above, they are under no obligation to do, let's look at the math:

Let's assume you're paying $100 a month for just your phone plan.

$100 divided by 30 days is $3.33 a day.

$3.33 divided by 24 hours is roughly $0.14 an hour.

This means that the four hours you have been without service cost a grand total of about $0.56.

Would you like that in nickels or dimes?
(Edited)
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Timo Tuokkola, Mobile Master

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Just noticed that you tagged this thread as prepaid. If that is indeed correct, you can cut that cost by about half, since the most expensive prepaid plan koodo offers is $55 a month.
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Cory

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He's just trying to get his 2 cents in!

Thank you, thank you. I'm here all week... :D