I have highly suspicious charges on my bill which has lead me to cancel my plan with koodo.How do I go about further challenging my bill?

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  • Updated 4 years ago
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I basically never check my voicemail but they have charged me for checking it almost twice a minute for 45 minutes.

4 Thu Sep 18 05:16 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
5 Thu Sep 18 05:17 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
6 Thu Sep 18 05:17 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
7 Thu Sep 18 05:18 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
8 Thu Sep 18 05:18 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
9 Thu Sep 18 05:19 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
10 Thu Sep 18 05:19 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
11 Thu Sep 18 05:20 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
12 Thu Sep 18 05:20 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
13 Thu Sep 18 05:21 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
14 Thu Sep 18 05:21 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
15 Thu Sep 18 05:22 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
16 Thu Sep 18 05:22 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
17 Thu Sep 18 05:24 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
18 Thu Sep 18 05:24 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
19 Thu Sep 18 05:25 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
20 Thu Sep 18 05:25 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
21 Thu Sep 18 05:26 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
22 Thu Sep 18 05:27 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
23 Thu Sep 18 05:28 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
24 Thu Sep 18 05:29 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
25 Thu Sep 18 05:29 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
26 Thu Sep 18 05:30 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
27 Thu Sep 18 05:31 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
28 Thu Sep 18 05:32 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
29 Thu Sep 18 05:32 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
30 Thu Sep 18 05:33 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50
31 Thu Sep 18 05:34 pm 647 580-4001 MSG RTRVL TM Pittsburgh PA 1:00 1.50 1.50 - - 1.50

Also they double charge me for some mystery call that also did not have.

40 Thu Sep 18 06:11 pm 416 818-8582 TORONTO ON Pittsburgh PA 7:00 1.50 10.50 - - 10.50
41 Thu Sep 18 06:12 pm 416 818-8582 TORONTO ON Pittsburgh PA 7:00 1.50 10.50 - - 10.50

Clearly there is something wrong with their system but the customer gets blamed.
Photo of Dino King

Dino King

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Posted 4 years ago

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Photo of Dennis

Dennis, Mobile Master

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Have you tried calling Koodo to ask them what's up with these charges?

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of Jack Yonge

Jack Yonge

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These are roaming charges whilst you were in Pittsburgh (presumably).

As Dennis recommended, you need to contact Koodo and have them investigated.

They do seem like an obvious error, so you should not have an issue. Cancelling your plan was a little bit of a kneejerk reaction.

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