I have had a $100 positive tab balance in my account up until my November 2016 bill. Can you please tell me why it is now gone?

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  • Updated 1 year ago
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Positive tab balance gone.
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Terry Prazak

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Posted 1 year ago

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Mayumi, Mobile Master

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Did you upgrade your phone in November?
Is there any charges/change under  "Summary of Koodo Tab" on your Oct/Nov/Dec E-bill? 
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Ranjan, Official Rep

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Not seeing any signs of upgrade, and unfortunately the bill doesn't provide details on how the credits were earned or removed (Terry isn't on a classic tab plan, so he didn't earn the positive tab balance as we typically see here, Mayumi). Strange...

@Terry - would you mind sending us a private message on Facebook? A rep will validate you as the account owner and help look into this with you. 

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