I have forgotten my password

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  • Updated 2 years ago
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I wanted to login to Koodo prepaid self serve, but I've forgotten my password. I clicked on the "forgot password" button and entered my details. It said that an email has been sent to my email account, but I don't see it anywhere. I've looked for it in the spam section and every other section, I still can't find it. What should I do?
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Aziz Shakhzodov

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Posted 2 years ago

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Dennis, Mobile Master

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Was one of the details you had to enter your email address?
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Ivan, Mobile Master

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Sometimes there is a delay receiving such emails. IF you haven't received it yet, I'd suggest following the "forgot password" instructions again. I've had that happen before with other services.
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Julie, Official Rep

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Hey Aziz! 

Did you end up receiving the email to reset your password?