I have called koodo multiple times, they won't answer!

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  • Updated 2 years ago
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My bill is way higher then expected. I haven't gone over on minutes, data or anything. I need to change this.
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Riah Corey

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Posted 2 years ago

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Chadwick, Mobile Master

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Go to self serve on a pc and log in. Go to pdf e bill and check page 3. That will give you a detailed breakdown of your overages.
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Riah Corey

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Yes, it shows that I haven't gone over on anything! Either way they should answer, I was on hold for two hours and then it just ended. Tried calling again today and said they were closed (it's 9am on a Wednesday?)
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Dennis, Mobile Master

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Are you sure you are actually slowly and carefully reading your bills?  

Koodo below said you went over your mins in November.  People!!!  Please carefully read your detailed pdf ebills!
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Ranjan, Official Rep

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Hi Riah - you get 100 mins. a month with your plan, and you went over these in Nov. If you look at page 3 on-ward of your bill, you can review a detailed breakdown of the charges and the calls you were billed for.