I have bought a new prepaid phone and want to switch my old prepaid phone number

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have bought a new prepaid phone and want to switch my old prepaid phone number to the new. Activating says I already have an account and changing the PIN number from my account has just made both phones unable to call or message out. SIM cards are different sizes.
Photo of Scott Keen

Scott Keen

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of rikkster

rikkster, Mobile Master

  • 68,464 Points 50k badge 2x thumb
You should still be able to navigate to Phone Services > Change SIM card on your prepaid self serve account. It'll show the current SIM card in use and a box is provided to enter the new SIM serial number.
Photo of Scott Keen

Scott Keen

  • 90 Points 75 badge 2x thumb
Did that and both phones are restricted to emergency calls only.
Photo of rikkster

rikkster, Mobile Master

  • 68,420 Points 50k badge 2x thumb
The old SIM is no longer usable, so that's normal. Reboot the phone and let us know if that fixes the emergency calls only.
Photo of Scott Keen

Scott Keen

  • 90 Points 75 badge 2x thumb
No dice.
Photo of rikkster

rikkster, Mobile Master

  • 68,350 Points 50k badge 2x thumb
Edit: I see where the 4-digit PIN number box is when setting up or activating a 'new' prepaid account. Since you already have an existing account, it's simply a matter logging into self serve prepaid, selecting Phone Services > Change SIM card. I've had numerous phones on Koodo prepaid over the years and have only had to activate one phone.
(Edited)
Photo of BobTheElectrician

BobTheElectrician

  • 67,712 Points 50k badge 2x thumb
Send a private message on Koodo’s Facebook or Twitter page with both the SIM numbers. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.