I have been using Debit Visa to pay my bills since I first started with this company (a few years ago)

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  • Updated 1 year ago
I have been using Debit Visa to pay my bills since I first started with this company (a few years ago) and just now I'm not able to use my TD Debit Visa... what's going on? I need to pay my bills and I can't go in person... the store is far from where I live...
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Kassandra Melick

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  • mad

Posted 1 year ago

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Allan, Mobile Master

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What kind of error do you get when you try to pay your bill? Are you on prepaid or postpaid?
(Edited)
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Kassandra Melick

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I'm not sure what that means haha
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Stefanny Sanchez

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Me too im on postpaid monthly
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Stefanny Sanchez

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It says the transaction didn't go through. Please try another payment method" ive used this same visa debit for years now
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Allan, Mobile Master

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Try paying over the phone, dial #123 from your Koodo phone then select option 3, then 1 i believe. If this doesn't work then I would suggest sending koodo off a message via facebook or twitter dm.
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Kassandra Melick

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Okay awesome thank you!