I have been on hold for over 2 hours

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  • Updated 2 weeks ago
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I have been on hold for 2 hours regarding my billing if I don’t get a response soon i will cancel my billing and be telling people of my service
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Tyler J King

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  • pissed

Posted 3 weeks ago

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Dennis, Mobile Master

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It's your choice.

But you can always let us know what billing issues you have been having?

Also the call center closes at 9pm, just FYI
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Allan, Mobile Master

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You can request a callback at https://koodomobile.com/chat
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Dinh, Mobile Master

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hi Tyler,
What would you like to do with the billing inquiry? Do you want to dispute or to pay the amount?
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canucks4life

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Is that chat something new...just automated?
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Allan, Mobile Master

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Its been around for a bit now. It's an AI bot that will try to answer your question and if it is unsuccessful will put you into a form to request a callback from a Koodo rep. 
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Robert, Mobile Master

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Usually I find that when I call the number from chatbot I bypass the waiting time.
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Tyler J King

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I made a payment and you didn’t recognize it now after being on hold for 2 hours I get hung up on and yes they close at 9 but I called 2 hours before they closed
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Dinh, Mobile Master

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But all you need is a confirmation of payment? When did you pay them and what was the method?
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Tyler J King

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Couple days ago and through my bank
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Sophia, Mobile Master

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Callback can take a while, Tyler - so can payments through your bank. That usually takes 3 business days (faster method would be to use a credit card). Did you check your statement yet to see if it went through on the bank's side?
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Dinh, Mobile Master

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@Tyler:
I would check in your selfserve, or Dial 611 hit 1 and see if the amount was received.
You could also send a message to Koodo facebook to ask them to check and no wait time on phone. If you want to call, I would suggest you call them early in the morning.
(Edited)
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Bernard, Official Rep

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As Sophia mentioned above, if you made payment via a bank it will take a few days for them to transfer the amount. When you log into your account the outstanding amount shown as of that time. Paying directly through our site avoid the transfer time via the bank. 

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