i have been charged extra air minutes on the first day of my cycle for the first two calls ?? how is that even possible?

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  • Updated 2 years ago
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  1. i received my bill today and i am charged with extra $ 8 airtime minutes on the first day of my cycle for the first two call i made to locally to family?? how is it possible ?
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Azra Hasan

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Posted 2 years ago

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Sophia, Mobile Master

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Are you sure you were charged for airtime, or was it a prorated amount of your first few days before the full month? See this link for more information: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
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Julie, Official Rep

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Hi there Azra,

After taking a look at your bill, we could definitely see that something went wrong. The $8 was indeed not supposed to be billed as it was a family call (calling between numbers of 1 same account). 

We have removed that charge from your bill, so if you log into self-serve, you should see that your total amount was adjusted! 

Thank you kindly for your understanding, and don't hesitate to let us know if any questions come to mind!