I have asked for password change no help at all

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  • Updated 4 months ago
Change password
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glo

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Posted 4 months ago

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Dennis, Mobile Master

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Are you referring to your self serve password?

What error are you getting when you click the Forgot Password link?

Are you on prepaid or a monthly plan?
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glo

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i am trying to get into my koodo account as my daughterinlaw set it up for me, with family issues i need to change email address. I cant remember password to do this. When i click forgot password it says I am locked out
I pay monthly plan what can i do to put this right
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Dennis, Mobile Master

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In order to change your email for self serve, you will need to contact Koodo to do this.

You said your daughter-in-law set this up for you.  Is the Koodo account your name or hers?
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Robert, Mobile Master

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Can't you change it online? I remember changing it by myself a while back.
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glo

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its in hers, im on the phone now but such a queue been on hold ages, they must improve their help.
One sure way to lose customers
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Dennis, Mobile Master

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If it is in her name, then you wont be able to change the email on the account as the Koodo account belongs to her.  She will have to make the change.
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glo

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Thanks Dennis trying to call koodo now to see if i can do it
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David, Mobile Master

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She will need to initiate a transfer of ownership to you. Best if she calls in first.