I have an LG4 and it seems to have weak signal in major areas of town (Ottawa).

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  • Updated 6 months ago
I have an LG4 and it seems to have weak signal in major areas of town (Ottawa). I cannot understand why this would be the case Also, I can always hear the caller fine, but the problem seems around them not hearing me. Any ideas? The phone is about 6 months old and this has been an ongoing problem. Thanks for any advice
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Mitch Bloom

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Posted 6 months ago

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Pedro Echeverri

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Hey Mitch,

If your phone is having these issues and it’s only 6 months old you might be covered under warranty to have your phone replaced.
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Allan, Mobile Master

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Have you tried simply restarting your phone and reinserting your SIM card?
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Mitch Bloom

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Thanks and yes I did that as well as tried the different settings recommended
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Allan, Mobile Master

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If you have another phone or a friends phone that you can swap sims with then try that and see if the problem still occurs.
If you don't have access to another phone you can go into a Koodo store and have them test your SIM for you.
If it works fine in another phone then you likely need a new phone. If it doesn't work in another phone then the problem is likely the sim card.