I have already activated my account just now, but I tried to text my daughter and my text cannot be sent

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  • Question
  • Updated 1 year ago
  • (Edited)
Koodo prepaid sim inserted to Samsung Note 5. Prepaid number XXX-XXX-XXXX
Photo of Ana Maria V. Balitaan

Posted 1 year ago

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Mathieu, Mobile Master

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Hi Ana,
You might have to restart your phone for it to be fully active. Also, please remember that this is a public community that anyone can access. I removed your phone number to protect it for you :)
(Edited)
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Ivan, Mobile Master

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Is your carrier selection set to automatic? Can you check if you are manually able to select Koodo from the carrier list?
(Edited)
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Avid Gamer24

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The text can not be sent because of one of two reasons.
First reason, you don't have reception
Second reason, you didn't install the sim-card properly 
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Allan, Mobile Master

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Actually there are many other reasons like the one that Ivan said above. Those are two good ones to check though.