i have a tab balance -65.95. so why have a negative? is that bad?

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hello

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi hello,

A negative tab balance means that you have not yet finished paying off the tab. Depending on the plan you have, you are either paying a monthly tab fee or getting a Koodo tab contribution that is made to pay off this tab. 

This number only really matters if you are looking to switch from Koodo and cancel your account. If you want to close your account, you just have to pay the remaining Tab balance and your all set.
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Allan, Mobile Master

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The most it can be is 2 years from the date you bought your phone. Also, if its been 90 days you can pay off the rest of your tab anytime you want by logging into self serve and it will be charged to your next bill. Its unfortunate that employees advertise the phones as free as it is sort of a false statement when you look at the big picture. Sorry this happened and best of luck!
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Roger

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Ya, someone spiked my water bottle when I bought this phone. It was 400$. Wow. What was I thinking. Bought in October 2016. Oh well. Live and learn. Will definitely try to contact Motorola about ghost screens.
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David, Mobile Master

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You are about 4 months into a 24 month payment plan of $360, so $315 is exactly right.
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Roger

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Thx David. Guess I'm stuck with it. My bad for not looking at details. Would never have spent 400$ on a phone. Will have to find out about ghost screens and play slot more with this mini computer. Also spend afew more bucks on screen saver and a bullet proof case
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David, Mobile Master

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If it is a warranty issue, the manufacturer should repair the phone. Don't stop digging into a solution.

If it's any consolation, some folks would be into a much more expensive replacement.......

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