I have a small credit on my old monthly plan, can I transfer that credit to my new prepaid plan?

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Does anyone know if I can transfer my monthly plan credit to my prepaid plan?
I believe there are no refunds but I didn't want that money to be go wasted. 
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Stranded Rocks

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Posted 2 years ago

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Jonathan I, Mobile Master

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As far as I know it doesn't work like that but the money isn't wasted. They owe it to you. You might just need to call them up and request a cheque sent out to you.
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Stranded Rocks

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Thanks, I'll contact Koodo.
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Karine

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Hello Stranded! It won't be possible to transfert the credit from your postpaid account to a prepaid account. However, if you contact our Payment Services at 1-855-325-6636 (0 multiple times to reach an agent), a cheque will be sent to you by mail. Enjoy! 

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