I have a samsung galaxy s6. It all of a sudden says it is overheating and can only use phone and text. What happened. please help

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I have a samsung galaxy s6. It all of a sudden says it is overheating and can only use phone and text. What happened. please help
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Valerie Mahy

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Posted 2 years ago

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Goran, Mobile Master

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Were you using I intensively at all? Gaming? When it's charging? Video streaming? Does it happen often? Looking at that issue elsewhere if it happens regularly especially you should do a factory reset (back everything up) and if it doesn't stop, especially when not taxing I heavily, it will have to be sent in for warranty. It could be software glitches or a hardware fault like a faulty battery.
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Valerie Mahy

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all i did was take pics at fireworks. went to view them and it said overheating and can only make calls or text. not even able to click on apps
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Paul Deschamps, Mobile Master

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Power it off and back on and see if it does it again.
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Valerie Mahy

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i have tried everything. i put in a warranty claim. just hoping there was something i could do.
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Goran, Mobile Master

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Without breaking breaking warranty there's nothing beyond a hard factory reset and that's assuming the issue with your phone can Be traced to a software fault/ glitch rather than hardware. It looks like it's very common to send do a warranty claim for this problem so I'd say it's best to leave it at that.
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Valerie Mahy

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ok thanks

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