I have a samsung galaxy s5 neo and Im getting the message "failed to download multi media message", my data is on....please help.

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  • Updated 2 years ago
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can't download pics.....just seems to be the problem lately, always have a message "failed to download mult medi.....
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Shelley Allain

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Posted 2 years ago

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Ivan, Mobile Master

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Is this happening all the time or just from certain numbers?

Have you checked your APN settings? They should look like this:

http://aide.koodomobile.com/plans-add-ons-data-and-other-services/data-on-android/How-do-I-setup-dat...
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Shelley Allain

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That all looks good, I think it was because my data roaming was off for some reason....just been happening for about a week. Thanks
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Ivan, Mobile Master

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Please post a screenshot of the APN settings for your APN - tap on the Koodo SP APN in your screenshot, which should show you your settings.
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Shelley Allain

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I took 3 it was quite long. 
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rikkster, Mobile Master

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No problem. Where it shows: APN type internet + mms try substituting that by either leaving the area blank or typing in the word default. Save settings and reboot. Everything else looks okay. You might want to put your phone on charge, if possible.
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Shelley Allain

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Thanks so much I will try that and let you know...really appreciate it - have a great day!!