When I signed up I was told I had 300 min but online it says 80

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 "press 0" mention

airtime
Photo of Elaine Harper

Elaine Harper

  • 70 Points

Posted 3 years ago

  • 1
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
We don't have access to your account information here Elaine, your best option would be to call customer service by dialing *611 and speaking with a rep concerning this matter, it's a free call.
Photo of David

David, Mobile Master

  • 89,430 Points 50k badge 2x thumb
Might Elaine Harper be caught in the early stages of a new plan with pro-rated minutes? 300 minutes is about 10 minutes per day; if she has 8 days until her first full month, then 80 minutes would be that portion of this month's minutes.
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
That's quite possible, good point df!

This conversation is no longer open for comments or replies.