I have a problem with my new LG G5...

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  • Updated 1 year ago
I have a problem with my new LG G5....the power button stopped working..fingerprint recognition as well. I am aware it is common, could be upgrade related or simply the contacts inside the phone are dirty. Anyone else have this problem yet?
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Rye Tye

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Posted 1 year ago

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Goran, Mobile Master

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Not sure what you mean by upgrade related. In case you need more info:

http://help.koodomobile.com/getting-s...
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Rye Tye

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Along with the possibility of the contacts being dirty..I read that it could also be software related ..meaning a recent upgrade has a bug that either disables it or causes problems..the button doesn't work when u depress it..but why wouldnt the fingerprint recognition work..since your only slightly touching it?
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Goran, Mobile Master

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I haven't looked into possible causes of the issue. If a factory reset doesn't fix it, you're under warranty, and I'd make use of it if you have your power button no longer working either.
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Rye Tye

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Thanks alot for your help..just wanna make sure its not a recurring problem before replacing my phone....the problem seems to be all over the internet...ive only had it for 3 weeks..