I have a prepaid Galaxy Discover and I cannot receive or send picture text messages!!!

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  • Updated 3 years ago
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I have a prepaid Galaxy Discover and I cannot receive or send picture text messages. My plan includes these functions and I don't know how to get it to work!! When I receive a picture text message it brings up a download button and it doesn't do anything other than say "we are unable to download at this time try again"....can someone explain this to me or simply HELP me....thanks in advance!
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Irene Twinn

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Posted 3 years ago

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Daniel Kim, Mobile Master

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Hi Irene, do you have data enabled on your phone? It will need to be turned on in order to send and receive picture messages. :)
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Irene Twinn

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Hello Daniel, yes I do have my data enabled.
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Mayumi, Mobile Master

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Did you check your APN setting?
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Yannick

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Hi Irene, did you try Mayumi's suggestion? You can find some information here http://koo.do/1SVzsKW. Thank you! 

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