I have a prepaid, and added a data top up last night. When should data use be available? I have a transaction record showing purchase....

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  • Updated 1 year ago
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prepaid-data top up
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Mackenzie

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Posted 1 year ago

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Sophia, Mobile Master

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It should be available immediately, Mackenzie. Try rebooting your phone, or check the APN settings on your phone to see if they are correct :)
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Mackenzie

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Thanks Sophia,
looks like APN settings fine.....on my profile "overview" is see that "current booster add on" does not list my recent data purchase.....but I have a transaction showing purchase.....I am so confused!
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Sophia, Mobile Master

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Oh! Did you just add the funds? In that case, you still need to activate the booster itself. When you log into your prepaid self service, does it show "Data booster" under current boosters? 
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Mackenzie

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ok it is now showing data booster under current add ons...restarting phone again bc when trying to ck for data on safari I get a koodo link saying I do not have data now....
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Mackenzie

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ok all works now! thanks so much for your assistance/help Sophia! :)