I have a prepaid $15 base plan and $30 balance. How do I use the balance to purchase another month of the $15 dollar base plan?

  • 1
  • Question
  • Updated 8 months ago
I have a prepaid $15 base plan and $30 balance. my account has expired and it will not use or let me use the balance to get another month of the $15 base plan. The system says that there are insufficient funds.
Photo of Lucas

Lucas

  • 70 Points

Posted 8 months ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
You'll have to top up before you can use your account again as your base plan has expired.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hmmm that is strange though, if you have sufficient balance, it should automatically renew. Can you post a screenshot of your login page without any personal information?