i have a koodo hub home system. need help re getting into vm when away

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  • Updated 1 year ago
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i have a koodo hub home system. love it but when we are away i am not able to get in to our voice mail. was wondering if i need to turn koodo vm off, so i can use our house phones to set up to receive vm when away.
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mary & bryan

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Posted 1 year ago

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David, Mobile Master

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You should be able to connect to your voice mail when away by calling your number, and pressing # when the outgoing message plays.

You could take the device with you!
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mary & bryan

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sorry this did not work.
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Robert, Mobile Master

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From a land line or another mobile phone, dial your area code plus your phone number, press the * key, enter your password, and follow the prompts.

That's how you access it from another phone unless with the home phone it's different.
(Edited)
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mary & bryan

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this did not work either
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mary & bryan

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we pushed * it asked for password we  put in said in valid entry
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Allan, Mobile Master

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If you don't remember your password than you'll have to reset it. Dial your voicemail from your home phone. You will want to press the prompts 4,4,1, than enter a new password.
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mary & bryan

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thank you for all your help it worked