I have recently switched my phone provider. I used to be with koodoo but switched to a different company. My most recent bill says that there is a total due of -$7.91. below that it says "You have a credit balance- no payment is required this month". I have just called koodoo and was put on hold for 14 minutes and I still do not have my question answered. I would like this money transferred into my bank account or receive a cheque in the mail. How do I go about receiving my balance.