I have a BC number but have moved to Alberta. The address has been changed with Koodo. Why am I being charged PST?

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I have a BC number but have moved to Alberta. The address has been changed with Koodo. Why am I being charged PST?
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Don Osborne

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Posted 3 months ago

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Paul Deschamps, Mobile Master

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You need to have an Alberta plan if you live there
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Bernard, Official Rep

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Both Alberta and BC have the same plans, so that's not the issue. I don't have an answer immediately Don, but it might be that taxation is tied to phone numbers (area codes) So a BC phone number would still draw BC PST notwithstanding the address. Will get an answer on this but likely not til Monday.
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Dennis, Mobile Master

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I can confirm that it is tied to the phone number. My account has multi lines with diff area codes and PST is tied to the area code of the line
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Bernard, Official Rep

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Bingo!!
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Karl, Employee

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I found this, thought it'd be helpful :)

  • Airtime usage overages
    • GST, PST, HST or QST are determined based on the physical location of the phone when the call is placed or received.
    • PST is applicable when the call originates from a province that charges PST.

  • Data and SMS usage charges and recurring monthly charges (rate plans, features, etc)
    Taxes are based on the subscriber Area code.
(Edited)
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Dennis, Mobile Master

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For airtime, that is only for overage minutes
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Karl, Employee

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Whoops! Good catch! 
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Don Osborne

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You mean an Alberta number?
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Bernard, Official Rep

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You have a 250 area code. Hence my hypothesis on the BC taxes. Alberta numbers, if I'm indeed correct would not have pst.  
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Dennis, Mobile Master

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A change to an Alberta number will mean no more PST charged to that line

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