I have 483 minutes in my plan I maked international call for 3 min. I lose all minutes in my plan adboot

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  • Updated 1 year ago
Lose all my minutes in one international call for 3 minutes
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Denny Char

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  • scammed

Posted 1 year ago

  • 1
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Timo Tuokkola, Mobile Master

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If you check your self serve account what does it show for usage? International calls on prepaid use 5 booster minutes for each minute of call time, but a three minute call should still have used only 15 minutes, maybe 20 minutes if you were just over the three minute mark.
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Denny Char

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I talked only for 2 minutes and 08 seconds and I lose 483 minutes I think that is a big scam from koodo
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Denny Char

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Yes I know ,I only talked for 3 minutes
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Timo Tuokkola, Mobile Master

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Sign into self serve. Look at your usage. What does it show? This is a customer forum, we can't see your account.
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Denny Char

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Denny Char

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I talked only for 2 minutes and 08 seconds and lose 483 minutes in my plan is crazy scam
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Robert, Mobile Master

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I do see other calls over there that make a total of 7 minutes. I'm not sure that you lost all your minutes because of a call.
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Mayumi, Mobile Master

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How about "Booster Usage" page? (Not usage history that you are showing us.)
What does "Talk Minutes Used" and    "Talk Minutes Left " say?     
It could be their system glitch. Log out and clearing browsing history and check your usage again.
Then, if it still have some issue with your usage, you should contact them.
You can send a message - FB icon on the bottom of this page. 
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David, Mobile Master

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So you keep stating, but you are not providing any of the information asked so this community of volunteers can help you with your query. Please share the info requested by Timo and Mayumi, so some help can be offered.
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Denny Char

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I Send screen capture
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Mayumi, Mobile Master

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The screenshot here doesn't tell us anything.
Can you check "Usage" page again?
What does Minutes Used and Talk Minutes Left say?
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Denny Char

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I'm tire of check and check I check a lot time
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Mayumi, Mobile Master

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We are volunteers here and we can't access your account.
If we can't get info from you, then it's very hard to give you explain/answer/ suggestions to your question.
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Denny Char

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When a person talk a lot of time, you feel when talk a lot of time and my phone mark the time that you talk too, the diferent is a lot if I talk 40 minutes is 40x5=200, not 3×Y=400 minutes in my plans is crazy