I have 2 phones , both with 2 89. My daughter gets charged long distancells one of them. Can I get this corrected somehow.

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I have 2 phones , both 289 area code. My daughter gets charged long distance only when she calls one of them. Can I correct this?
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Nancy Muzar

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Nancy,
Are you sure your daughter is still in the local area when she makes the call? If she is out of the local calling zone, it would still count as a long distance call.
(Edited)
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Nancy Muzar

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If she calls my first phone, there is no long distance. If she calls my second phone, she gets charged long distance. Her carrier said my phones have different areas even though they both are 289. How can I get them to be the same area boundary?
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Nancy Muzar

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Ok, is there a way I can change where the one 289 number is registered. I bought both phones in Whitby so If one is registered somewhere else, it is an error.
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David, Mobile Master

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You can choose a new number in Self-serve to a more local number
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Mathieu, Mobile Master

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Nancy, you can also check here to see if the prefixes all match Whitby:
https://en.wikipedia.org/wiki/Area_co...
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Nancy Muzar

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Thank you David and Matthieu. I see that one number prefix is Ajax, Pickering and one is Oshawa. So I will change my 2nd number in Self Service to an Ajax,Pickering prefix. Thanks for all your help!
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Mathieu, Mobile Master

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Anytime! Let us know if you have any other questions