I had sent a private email 2 days ago and have not heard back yet from anyone..

  • 1
  • Question
  • Updated 1 year ago
No reply to my private email bad customer service.
Photo of sandra


  • 250 Points 250 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
For a quicker reply, we recommend reaching out via Facebook or Twitter message (icons at bottom-right corner of this page).

I will also ask a Koodo rep if they can locate your email.
Photo of David

David, Mobile Master

  • 93,614 Points 50k badge 2x thumb
A bit more detail in your post might allow someone to help or point you in the right direction.
Photo of sandra


  • 250 Points 250 badge 2x thumb

I am looking for help on a discrepancy and I am not holding for two hours to be charged 25.00 is there any customer service reps that can actually help via facebook?

Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
What is the discrepancy that you have Sandra?
Photo of Mayumi

Mayumi, Mobile Master

  • 114,324 Points 100k badge 2x thumb
What is your Ebill says about $25 charge is for?
Photo of Ranjan

Ranjan, Official Rep

  • 30,412 Points 20k badge 2x thumb
Hey Sandra - Looking at your account I see that you were charged for data usage on your most recent bill. Is that what your inquiry is about? You don't have data included with the plan your on, so you were charged the pay-per-use rate for the days used which spanned from Jan. 16 - Feb. 11. If you'd like to review in more detail or have specific questions about your plan or bill, reach out to us on Facebook as suggested above. An agent will validate you as the account owner and help answer any of your questions.