I had registered my prepaid sim card on oct 18, 2016. and there is no service on both phone and data plan. Please tell me what to do?

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  • Updated 2 years ago
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My phone is a HTC desire,  I registered prepaid base plan plus Talk add-on and Data add-on.
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Stella Choi

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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What model of phone is it exactly so we can make sure it's compatible with koodo frequencies?
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Stella Choi

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It's a HTC desire phone.
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David, Mobile Master

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HTC has made several dozen phones named the Desire, so more information will be needed to help you.  If you go to Settings, and About this Device there should be a listing of the phone name & model number.

Alternately, where did you buy the phone?
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Goran, Mobile Master

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So you successfully registered online? Your phone works on 3G (assuming original Desire phone). Nothing works, including talk, text and data? Do you show as connected to the network? Do your APN settings match up?
(Edited)
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Stella Choi

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No it doesn't show connected to network. How to do my APN settings?
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Goran, Mobile Master

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https://apn-canada.gishan.net/net_4_k...

Ok go to network settings and select manual . Let the carrier list populate; it will take 1-2 minutes. Do you see Koodo anywhere? Are you certain that you have t original desire and the North American one at that?