I got some charges removed from my last bill but they forgot to remove the taxes from those charges so my bill is still higher than normal

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  • Updated 3 weeks ago
  • Answered
Error in billing correction
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Juan Diego Santa

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Posted 3 weeks ago

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Mats

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You need to call Koodo to talk about any billing issues.

Or connect through Facebook or Twitter.
(Edited)
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Camilo_A

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Hi there!

If the credit you were given was a Goodwill credit, then taxes are not included since charges were not incurred due to a Koodo error...

In the other hand, if the charges were due to a Koodo error, then taxes should be included in your credit.

Enjoy!