I got some charges removed from my last bill but they forgot to remove the taxes from those charges so my bill is still higher than normal

  • 1
  • Question
  • Updated 4 months ago
  • Answered
Error in billing correction
Photo of Juan Diego Santa

Juan Diego Santa

  • 184 Points 100 badge 2x thumb

Posted 4 months ago

  • 1
Photo of Mats


  • 24,654 Points 20k badge 2x thumb
You need to call Koodo to talk about any billing issues.

Or connect through Facebook or Twitter.
Photo of Camilo_A


  • 32,056 Points 20k badge 2x thumb
Hi there!

If the credit you were given was a Goodwill credit, then taxes are not included since charges were not incurred due to a Koodo error...

In the other hand, if the charges were due to a Koodo error, then taxes should be included in your credit.