i got over billed for only 3 day of service

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  • Updated 2 years ago
I came to koodo on 26th december and by discovering the poor service where i live I cancelled it on 29th december stilli got the bill for $47.90
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meet

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Posted 2 years ago

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David, Mobile Master

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Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. 

http://help.koodomobile.com/my-bill/c...

Then go to "charges on my first bill"

Your next bill would include the adjustment for your cancellation. You should be able to go to your Self-serve, and see the adjustments to your bill due to your cancellation, and make payment in that amount.
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Jru Gordon

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Just curious, where do you live where there is poor reception?