I got my account on season hold and also asked to unlock my iphone 6s / Was told I would get an email

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  • Updated 1 year ago
I called earlier today and I spoke with Koodo and they placed a seasonal hold for me which was amazing. I also asked if I could get my iphone 6s unlocked and they were able to do that as well. 

The only problem is I was told I would get an email telling me how I would go about unlocking my iphone 6s but I have yet to receive an email 

I tried calling 611 from my phone but I cant since its on seasonal hold....

Im not sure what to do 
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Rockcandy

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  • confused and worried

Posted 1 year ago

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David, Mobile Master

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Apple describes the process here. It usually takes about a day for the process to complete, as the servers at Apple need to be updated with the information about the unlock.
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Rockcandy

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Thanks, I just got the email from koodo. 
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Rockcandy

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I got this error when I tried to restore. Its forcing me to go through wifi but my Backup I saved to my pc. 

I am running the latest versions of itunes and iOS off my phone 

There was a temporary problem completing your request. An unknown error occurred (590624). Try again later.
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Ivan, Mobile Master

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Seems to be an intermittent problem with their activation servers. My advice would be to contact Apple support https://getsupport.apple.com
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Rockcandy

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I managed to restore the backup.
I didn't not get an email or a text message from Koodo.

Although I am getting the carrier for the country I am in to show up.

Is there any way of verifiying whether or not it has been unlocked? It is difficult to get a SIM card just to test.
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Goran, Mobile Master

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The easiest and most reliable way is to borrow someone's Sim card for the purpose of the test