i got charged data why

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  • Updated 2 months ago
So switched over from public mobile to koodo 

I have unlimited talk and text (sms and mms). no data- don't want it -AS ALWAYS IN WIFI AREAS!
Got nailed for .61 MB and a whopping $7.50 on this my second bill. only thing i can see is the only mms i sent would not send until i turned data on- much like with Public mobile- but they never charged! it was part of my plan       WTF? 
I have free MMS with kudoo as per contract and Kudoo claims no data overages- i have no data plan, no notification was sent- so why the charge?

very very upset- Public Mobile customers thinking of switching beware as there is a scam going on here!
unfortunately i lost my "grandfathered" ability to go back to public mobile- 
but if this doesnt get resolved fast- i get to pay of my tab next month (3rd bill) , thank you for a $240 iphone and switching
 carrier- this is BS!) I hardly use my phone and dont need these surprises
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David

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Posted 2 months ago

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Allan, Mobile Master

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Since you have switched to a postpaid plan you will get charged for using data. MMS doesnt count towards data usage, but unfortunately when you turn your data on, data will likely be used by background apps.

Koodo has a data block with picture messaging for $2/month if you wish.
(Edited)
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Dinh, Mobile Master

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hi David,
Public Mobile is a prepaid plan. You paid upfront and your usage was restricted within what you paid. You didn't consume data because your plan didn't have it.

The same thing applied to Koodo prepaid. However, if you switched to a postpaid plan (monthly), you are allowed to access to pay-per-use data. You signed the contract and that term should be there.

Now, relating to MMS: you need to enable mobile data to have MMS working. It is required for every carriers because of the technology. However, that would incur some unwanted data usage (phone sometimes had access to location service, and other things...). I am not sure about your phone model. If you are using android, you could look around in the forum where you could set up your APN for MMS only. The easiest way (which Alan also mentioned) is to add an $2 add-on to block data usage but allowing MMS).
(Edited)
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Mats

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There is nothing to resolve David. I agree with you this isn't right. You also should not have to pay $2 for MMS to work and not be charged data. Koodo should automatically allow MMS to work without incurring other data charges. Dinh says you signed the contract so you're Sol basically according to him. Call up and complain rather than using Facebook/Twitter to avoid waiting for them to reply which might not even happen.
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Dinh, Mobile Master

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I said he signed the contract, so he should have known the difference between postpaid and prepaid.
I hope you didn't mean "because he signed then he was charged."

Although lack of explanation of the point of sale could play a part in this, he should know the contract when he signed. He could not call every month to make a complaint. If he choose to go on like this, he need to add an addon or change to prepaid.(or play around with apn)

Well, messaging to their facebook/twitter does have response.
(Edited)
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Mats

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To a point I agree with you that if you sign you agree. People who don't want data should be able to have MMS. It would be very hard for someone to have data on to allow MMS but block everything else. Koodo can allow this for $2. They should do this for free Imo.

He is for sure going to have to make a decision. He will only be able to call up once to have charges reversed if they will even do it. It looks like he's already made his decision and I don't blame him.
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Dennis, Mobile Master

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Does no-data plans also come with Shock Free Data?