I got a new phone and my data isn't working

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  • Question
  • Updated 1 year ago
I purchased a new phone, not from Koodo, and put my old SIM card in it and my data isn't working. 
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Jodie Grieve

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Posted 1 year ago

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Maten abdul rahim

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Koodos apn is probably not connected you got setting, cellure and more network setting and you so find the apn for data
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Chadwick, Mobile Master

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Hello, you most likely need to set up the APN settings for the non Koodo phone, follow these steps and let me know if it works


1. http://help.koodomobile.com/plans-add...

2. Choose Data.

3. Choose How do I set up my non Koodo phone

4. Choose Android


Then follow the directions on that page.
(Edited)
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Jodie Grieve

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My phone shows VPN on the More... page is this the same thing?
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David, Mobile Master

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No, VPN = Virtual Private Network. APN = Access Point Name.  Two totally different things.
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Jodie Grieve

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Okay, then what do I do? I typed in APN on the search bar and nothing came up.