I got a mail for a plan change adding 1GB, I did NOT ORDEREr anything

  • 1
  • Question
  • Updated 2 weeks ago
Why is 1GB added, I did NOT order it
Photo of Renate Chadha

Renate Chadha

  • 110 Points 100 badge 2x thumb
  • frustrated and confused

Posted 2 weeks ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 100,548 Points 100k badge 2x thumb
Did you get a message or something explaining it? You get 1gb for free for 60 days. Use it or don't. After 60 days I'm guessing you'd be given an offer to switch to a data plan or a discounted data add-on. Koodo can add whatever they want if it's at no cost. Up to you to use or or not. Enjoy it.
Photo of Renate Chadha

Renate Chadha

  • 110 Points 100 badge 2x thumb
No no no !!! It is a very basic emergency service, NO DATA NEEDED. TAKE. IT. OFF
Photo of Sophia

Sophia, Mobile Master

  • 143,418 Points 100k badge 2x thumb
It's free... no charge... no worries... you are not forced to use it. It's just a gift.

It's like when you go visit a restaurant and the waiter puts a free glass of water on the table - you can drink it or leave it, you're not charged either way.
(Edited)
Photo of Renate Chadha

Renate Chadha

  • 110 Points 100 badge 2x thumb
I just don’t trust telephone companies. I don’t want to see automatic charges after the 2 free months
Photo of Sophia

Sophia, Mobile Master

  • 143,418 Points 100k badge 2x thumb
I don't trust them either. However in this case you won't see charges for this data. After the two months your add-on will drop automatically.