I got a fee i never had before of $10 sms?

  • 1
  • Question
  • Updated 8 months ago
10$ fee i did not use on ny account
Photo of Andrew Shipley

Andrew Shipley

  • 70 Points

Posted 8 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,120 Points 100k badge 2x thumb
It's probably because you sent texts in the SMS in the US. Were you near the border recently?
Photo of Camilo_A


  • 31,746 Points 20k badge 2x thumb
Hi there!

Usually when there are extra charges it is for something that is not included in your plan...

Can we have more details? did you take a look at your bill it should be under "Usage Charges" 
Photo of Dennis

Dennis, Mobile Master

  • 196,284 Points 100k badge 2x thumb
Specifically, look at your detailed PDF ebill on self serve
Photo of Bernard

Bernard, Official Rep

  • 80,884 Points 50k badge 2x thumb
Andrew, you are on an older plan without the shock free data feature in it. You have exceeded the amount of data included in your plan. We did send notification, the last one was the below: