I forgot the email I used to charge my wife's prepaid plan. How I can verify that?

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  • Updated 11 months ago
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I got two prepaid plans, one for me and another one for my wife.
Right after buying the plans I charged my wife's cell phone with some credits but they are over now, so I need to recharge it but I don't remember the e-mail address that I used to login in the self service page. 

What I can do in order to add more credits to my wife's plan?

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Bruno Caseiro

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Posted 11 months ago

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Sophia, Mobile Master

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Your best bet is to contact Koodo through Facebook private message, Bruno. They can help you retrieve the email address you signed up with.

In the meantime, you can add funds by calling 611 on your wife's phone.

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