I forget my password to unlock my cell

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  • Question
  • Updated 7 months ago
  • Answered
LG g5
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andrew wrobel

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Posted 7 months ago

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Timo Tuokkola, Mobile Master

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If you're lucky, the phone may give you an option to recover the password using your gmail account. If it does not, or if you never setup a Gmail account on the phone your only option is a hard reset. This will wipe all data on the phone, but it will let you get back in.

To reset the phone, follow the instructions below:

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

Back up data on the internal memory.
Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
'Factory data reset' appears.
Use the Volume down button to highlight Yes
Press the Power button to confirm
Erase all user data and restore default settings' appears.
Use the Volume down button to highlight Yes.
Press the Power button to reset the device.
(Edited)
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andrew wrobel

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Thankyou
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Rachelle Rochon

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Have u tried going to a koodo kaosk
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Allan, Mobile Master

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People at a kiosk will likely just tell your what Timo did above. There isn't much else to do after that.