I FINALLY GOT THE 10GB/ $60 DEAL

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  • Updated 7 months ago
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I finally got through and I got the deal.

I've been an existing Koodo Customer for almost 10 years.

I called the 611 number multiple times today and also the 1 866 number but I finally got through using 611 from my phone. I had to call at LEAST 50 times as the call wouldn't even get to the automated prompt.

Once I finally got ahold of the first CSR, I told him I've been a loyal customer and would like to get the deal. He told me he would do it without having to transfer me to loyalty which would have been at least an hour wait.

He took a few minutes and made the change. I also got him to upgrade my spouse' account and he waited on the line until I got the confirmation email that both our accounts were updated with the promo deal.

It was stressful but overall it was worth it. TRUST ME guys, if you are thinking of leaving Koodo, it's up to you but I really think this is the best company to go with.

KEEP CALLING!
IF you get ahold of the CSR, BE POLITE, KIND and ask nicely if THEY CAN DO THE DEAL WITHOUT TRANSFERRING YOU TO LOYALTY IF POSSIBLE.

Just keep trying it's worth it!

GOOD LUCK! 
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Destiny Gyesus

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  • EXCITED

Posted 7 months ago

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Dennis, Mobile Master

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Congratulations!
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Amy Jewel

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Hello are you a Koodo service rep?
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Dennis, Mobile Master

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Nope. I'm a customer like you. But have been helping on the Koodo community for a few years now.

Is there a question I can help you with Amy?
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Sani Khan

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Hello Dennis
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Sani Khan

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I'm on call with koodo right now waiting to speak to customer service. I have been waiting for about an hour and 10 mins, should I keep waiting or call in early morning. Please let me know thanks!
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Dennis, Mobile Master

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You should call in the morning. Koodo's call center is closed right now.

Hours of operation (local time):

AB, BC, MB, ON, QC, and SK

Monday − Friday: 9am - 9pm (local time)
Saturday & Sunday: 9am - 7pm (local time)
Atlantic

Monday − Friday: 10am - 10pm (local time)
Saturday & Sunday: 10am - 8pm (local time
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Steve

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A similar situation - I called Friday and got through to a customer service rep after waiting a few hours, but the rep said that the department that was doing these plan upgrades had just closed 4 minutes earlier (it was 8:04pm) - but that I’d be called back early Saturday as he had all the info needed. Nobody called Saturday morning - and my two lines on the account had not been upgraded so in the afternoon, I called an waited on hold first for the initial support rep and then was passed to the next tier where, after 3 hours someone answered and said hello and then immediately hung up as I was introducing myself I tried again numerous times on Sat, then Sunday experiencing dropped calls at different stages every time - and then today managed to finally again talk with a support rep who looked up the account and after a long pause, came back on the line to confirm that he had ‘submitted’ the info on a ‘form’ for the two lines to be upgraded. He assured me it would be processed today and then I’d get a call to let me know. It’s almost 10:30pm and I haven’t had a call, nor are my lines upgraded to 10GB. However, I think it will happen this time around as he was quite specific that he had all the info to get the job done.
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Amy Jewel

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Did you call around this time in the evening 10-10:30?
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Steve

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No - I called in around 11am - had to call numerous times as the line kept dropping... but I got through finally in the early afternoon. Apparently, the first tier reps can fill out some type of ‘form’ instead of passing customers to the second tier where they will often be cut off/line dropped. I’m disappointed that I haven’t seen the plan upgrades applied to my 2 lines as of yet tonight, but as noted, I’m quite sure that Koodo will process sometime soon based on what the first tier rep said. Sounds like they decided to simply make a list of customer accounts to upgrade rather than passing to level two support which I guess was overwhelmed. FYI, my existing lines were both BYOD so there was no tab to clear.
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Dennis, Mobile Master

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The call center closes at 9pm
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Ron Vichar

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I am still waiting for my form to be processed and promises honoured as this promotion ends very soon I may have to just port out to Bell
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Stephanie Welch

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Called at 8 and been on hold for 1 hour 57 minutes. I realize their call centre closes at 9 but if they had finished wouldn't they have dropped my call when it closed? I don't understand and am extremely unimpressed. Koodo should have an option to change your plan to this promotion in self serve. Seriously considering changing over to freedom (Shaw) for 10GB/$50.
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Dennis, Mobile Master

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Their call systems needs to be dramatically upgraded for sure.
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Tj E

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Really Koodo is so disrespectful to their customers
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Tj E

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1 hour and 55 min and still waiting to get someone on the phone Can anyone tell me if I go to Koodo shop, Can they get me the 10gb for $60 plan?
(Edited)
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Angie Day

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No - this has to be done on the phone
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Stephanie

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Disappointed that even though I tried calling multiple times over multiple days (couldn't even get put on hold - the voicemail said to try again later) and visiting the Koodo booth where I was told that they could not change the plan of an existing customer (really!?), I was unable to change my plan to the 10GB/$60 deal. I cannot understand why loyal Koodo customers are being treated as second class citizens by virtue of already being with Koodo. What a waste of time. 
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Monika Wilkie

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I was on hold Monday night for two hours to try to get my plan switched to the 10 gig for $60 I have three lines on my account have Been a loyal customer for six years absolutely never once had any billing problems zero TAB . I called today again was on hold for an hour and 45 minutes but I finally got through and they switched all my Three lines over to the promo they did tell me that the promo was ending tonight at midnight. I just don’t get how these cell companies don’t understand that customers would want to get such a great deal On their cell plans and then of course have it only for a limited time ! what did these companies think was going to happen? of course people are going to be waiting on hold forever and a day !
(Edited)
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Ron Vichar

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So finally, finally, finally today I got the call and I was lucky to be able to answer. I had to pay off my tab and I was switched to the $60 10GB promotion. I was thanked for not leaving ( came very close to ) but decided to hang in their and wait it out after my 6 hours on hold over the weekend was finally worth the sacrifice.

I have no confidence we will be able to order a new phone on a tab with these plans but with millions of users now on this plan I'm sure they will think of something in the future.

Thank goodness I didn't have to switch to another carrier. I've gone from Rogers to Bell to Telus to Koodo so the last thing I wanted was another change and a plan that vanishes or is subject to price increases at the mercy of ROBELUS.

If you were promised a call back, hang in there. It will be worth it.
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Dinh, Mobile Master

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Nice, good for you.
With the pressures from Freedom mobile, I expect more deals are coming to Canada.
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Ron Vichar

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$49/8GB and $56/10GB Koodo, Virgin Mobile and Fido promos continue in Quebec. Mind you Quebec has always had better deals. Its time to make the plans standard across Canada.
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Allan, Mobile Master

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Quebec has the cheap plans because of Videotron. All it takes is one carrier to drop their prices and the rest follow.
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Erwin

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Hi Ron,

The Quebec plans have 2GB expire after 24 months. So the $56 plan will drop to 8GB. Nonetheless, your $60 rate plan with 10GB data is a good plan.

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