I entered my PIN and it says my phone is now locked and cannot be used other than WIFI.

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  • Updated 5 months ago
I set up my SIM card PIN at the kiosk today when i activated my account. I entered my PIN in and it says my phone is now permanently locked and cannot be used for anything other than WIFI. I need my phone unlocked I have all the paperwork and I'm very disappointed as this is my first day with the company and i already have issues
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Hannah

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Posted 5 months ago

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Mathieu, Mobile Master

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Hi Hannah,

Is it asking for the PUK code? If so you will need to ask Koodo for it via Facebook.
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Hannah

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No it was asking for my SIM card PIN. It said SIM card locked please Enter PIN and I did and I thought it needed my to confirm it but it locked it.
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Hannah

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It states that my network is blocked. Emergency calls only