I do not understand from the website if the $28 plan is available to existing users.

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Currently on $40 plan but does not use much data. New users seem to be able to choose the $28 plan but it does not appear as an option when I try to change my plan on the website. Please clarify.
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Alex Toronto

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Alex,

They are still working on the new site. If you want to switch plans, you will need to pay off your current tab balance (if any) and call Koodo using *611 or by visiting a retail location and ask them to switch your plan for you.

Hope this helps!
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Alex Toronto

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Will try that. Thanks.

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