I do not receive all text messages on my phone!

  • 1
  • Question
  • Updated 6 months ago
It has been a few weeks now,I am not receiving all text messages sent to me..
I have a Pixel XL.
Photo of audrey

audrey

  • 110 Points 100 badge 2x thumb
  • frustrated!!

Posted 6 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 42,336 Points 20k badge 2x thumb
hi Audrey,
Have you checked if your account was active in selfserve?
Have you tried to restart the phone and reset network settings?
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Is it only with certain people that you don't receive some SMS?
Photo of audrey

audrey

  • 110 Points 100 badge 2x thumb
Hi all! Thanks for your reply. My account is active yes. I restarted my phone (also removed my sim card).. last time I have done that, I received a bunch of text messages that I hadn't receive for the last weeks..
And yes, it doesn't seem to happen for all my contact (or at least not all the time..)
Photo of audrey

audrey

  • 110 Points 100 badge 2x thumb
How do I reset network settings?
Photo of Goran

Goran, Mobile Master

  • 97,818 Points 50k badge 2x thumb
Settings. System. Reset options. Reset network settings. It will also delete your WiFi and Bluetooth credentials FYI.
Photo of audrey

audrey

  • 110 Points 100 badge 2x thumb
Thank you! I found it. I did it.. now I guess I'll wait for a few days to see if I get my texts.. thanks again
Photo of Goran

Goran, Mobile Master

  • 97,768 Points 50k badge 2x thumb
Let us know. You can also try putting the sim card in another phone to see if the problem follows.
Photo of audrey

audrey

  • 110 Points 100 badge 2x thumb
Ok good idea.. I'll let you know!
For now, it seems to be working.. :)