i didnt get the 10% off when i registered my credit card to the automatic top-ff

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  • Updated 1 year ago
  • Answered
Koodo told me I would get that 10% but I paid the exact same amount as usual.
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Omar Cherkaoui

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Posted 1 year ago

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You pay the full amount of your top-up (plus tax) and the system gives you back 10% of the base plan amount (before tax) as a credit, which accumulates in your account. You can use the accumulated credit to buy boosters or reduce your top-up amount for a few months - it's up to you how you use it.
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Sign in to self serve, click the Billing tab and then Transaction History for the last 6 months. It's very clear there, though not at all obvious in the Overview on the welcome page.
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Mike Dunnigan

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Your 10% comes as a credit to your account and you are able to use it at future date.