I did not schedule service cancellation

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

Account #: ****693
Reference #: 67644991

We’re sorry to see you go.
You recently scheduled your mobility service to be cancelled on May 13, 2015 for the following phone number(s):

*** - *** - 2567

You may notice a few changes on your final bill:

Recurring charges that are billed in advance at the beginning of your billing cycle will not be refunded when your service is cancelled. This includes your monthly plan and any add-on charges.
If you have negative Tab Balance, the remaining balance will be charged to your final bill.
If you recently used your phone outside of Canada, roaming charges may not immediately show up on your final bill. You may receive an additional bill if this happens.

If you have a Self Serve account, you can continue to view your E-Bill online for up to 90 days after your cancellation date.

If you change your mind about cancelling your account with us, please give us a call at 1-866-995-6636.

We appreciate your business and hope to see you again in the future.

All the best,
The Koodo Team

i got that mail from you, yet i have not scheduled any deactivation or cancelling of service. Please rectify this.
Photo of modupe oluwasegun

modupe oluwasegun

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Justin


  • 2,236 Points 2k badge 2x thumb
I would suggest you call them!
*611 on you cell or call 1-866-995-6636.
Photo of Robert

Robert, Mobile Master

  • 107,280 Points 100k badge 2x thumb
And really fast so they don't cancel it
Photo of Melissa


  • 3,184 Points 3k badge 2x thumb
I would definately call asap and make sure this doesnt happen I would remove anyone you might of authorized anyone onto the account and see if they can give you an awser as to how this happened. I got one welcoming me to post paid a couple months ago even though i am on pre apid. I was told i dont have the credit for a post so it was odd but nothing came of it.

good luck!

This conversation is no longer open for comments or replies.