Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866
Reference #: 67644991
We’re sorry to see you go.
You recently scheduled your mobility service to be cancelled on May 13, 2015 for the following phone number(s):
*** - *** - 2567
You may notice a few changes on your final bill:
Recurring charges that are billed in advance at the beginning of your billing cycle will not be refunded when your service is cancelled. This includes your monthly plan and any add-on charges.
If you have negative Tab Balance, the remaining balance will be charged to your final bill.
If you recently used your phone outside of Canada, roaming charges may not immediately show up on your final bill. You may receive an additional bill if this happens.
If you have a Self Serve account, you can continue to view your E-Bill online for up to 90 days after your cancellation date.
If you change your mind about cancelling your account with us, please give us a call at 1-866-995-6636.
We appreciate your business and hope to see you again in the future.
All the best,
The Koodo Team
i got that mail from you, yet i have not scheduled any deactivation or cancelling of service. Please rectify this.