i did not received my bill

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  • Question
  • Updated 11 months ago
I did not received my august bill of 28$. 
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Richard Doyle

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Posted 11 months ago

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Dennis, Mobile Master

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Looks like Koodo invoices are a bit late this month. They are looking into the issue

https://community.koodomobile.com/koodo/topics/my-online-bill-seems-to-be-late-this-month-aug-2017-u...
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Bernard, Official Rep

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2 cycle only out of the over 20. Appreciate your patience Richard. Wish we could have given you heads up! :-( 
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Dennis, Mobile Master

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I assume it is not too late to post a message within self serve after a customer logs in
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Bernard, Official Rep

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It will drive more inquiries as people don't really know their bill cycle. To put in a message for only the affected people is more complicated. I'm being told the issue should be resolved by tomorrow. 
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Dennis, Mobile Master

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Ok that's a good quick fix
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Bernie

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I call koodo the bills should be out in a couple of days. He said there was an issue but it should return to normal for next month