I did not change my password on koodoo mobile. It says i did and am locked out. I have calked but no resolution!!

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I did not change my password on koodoo mobile but it says I did and locks me out. Customer service did NOT help. 2 weeks later and still not working
Photo of Fiona Davidson McKinnon

Fiona Davidson McKinnon

  • 152 Points 100 badge 2x thumb
  • angry

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Fiona,

What did customer service say? Usually they are able to reset the self serve accounts. 
They said the system was down. Try again tomorrow
They said self service was down. That was 2 weeks ago. I have never gotten a message saying I changed it. And I never did. Is it really down still 2 weeks later??
Photo of Goran

Goran, Mobile Master

  • 90,950 Points 50k badge 2x thumb
No it should not be I imagine. Since you need to call to resolve locked out self-serve accounts, I suggest calling tomorrow when customer service opens at 9am. Try to call before noon, as that's usually a slower part of the day.
They should be calling me! They lied! If its down for 2 weeks really? I work full time. And if I made a change....where is the email confirmation?? So koodoo needs to fix this!
Photo of Robert

Robert, Mobile Master

  • 103,858 Points 100k badge 2x thumb
Maybe they forgot. If you're so busy you can always communicate with them by email
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Yeah... Koodo often does not do the callbacks that they promised. Happened to me as well. You just need to call back and they will give you a hand!
Photo of Daniel

Daniel, Employee

  • 5,712 Points 5k badge 2x thumb
Hello Fiona! If you're still locked out of your Self Serve, you can contact us through our Facebook or Twitter pages so that we can help you with this. Thanks :) 

This conversation is no longer open for comments or replies.