I currently have no cell phone service. Why?

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Photo of Linda Phillips

Linda Phillips

  • 82 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Mathieu Carrier

Mathieu Carrier

  • 4,124 Points 4k badge 2x thumb
It could be for a number of reasons but first try to Turn Off your phone and turn it back on, if it does not work it is possible that your account is overdue and service is suspended.

If you are using an iPhone, go in Settings-General-Reset and reset network settings. That also may solve the issue. But first try to turn off and on the phone!
Photo of Dennis

Dennis, Mobile Master

  • 196,816 Points 100k badge 2x thumb
It's probably your device. It's basically a mini computer. Try to remove the battery and sim for a few mins (or just reboot it) and see what happens
Photo of BobTheElectrician

BobTheElectrician

  • 67,672 Points 50k badge 2x thumb
Android phone surgery 101 - no $$$ necessary:

1) Shut down the phone. Open the back. Pull the battery (if easily accessible). Pull the sim card.
2) Go have a coffee or make a sandwich. If you are on a diet, skip the sandwich.
3) If you want to be really productive, now would be a good time to change that screen protector that looks a little ratty around the edges. Otherwise just give the screen a good polish with a microfibre cloth.
4) Re-assemble and re-start. It can take a good solid 15 minutes for routing tables and other stuff in ROM to settle down to zero.

Let us know if this works for you or not. There are more steps we can suggest, but doing too much at once usually ends up complicating/obscuring things rather than being helpful.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

This conversation is no longer open for comments or replies.