I could not log in to Self Service account?

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  • Updated 2 years ago
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I used 2 computer and a phone to login, 4 to 5 mint after I enter the password it is giving me an error! "Too many redirects"? My friend's koodo account is working on my computer, that is mean, my computer is okay!
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B Nata

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Posted 2 years ago

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Ranjan, Official Rep

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Hi there - it looks like you've attempted to associate multiple email addresses with your account and that may be causing an issue. Are you attempting to log-in with the address ending in "..._n@hotmail.com"? That should be the correct one associated with your account. However, there is another one ending in _mn@hotmail.com  and a different name with a hotmail address that are also pending validation.

If you continue to experience problems with this, send us a private message on Facebook where we can validate your account details and try to resolve this with you.
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B Nata

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_n@hotmail.com is the correct address please validate this one
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Ranjan, Official Rep

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If you've tried that address and it's still not working, you'll need to send us a message on Facebook as mentioned above. From there we'll validate your account info. and should be able to reset your log-in credentials. 
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B Nata

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I validated my information through the koodo validation site and I send you my email and alternate phn# with that!

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