I could not access to plans and add ons

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  • Updated 1 year ago
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Jagdeep Chahal

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Jagdeep,

What exactly happens when you try to access the plans and add-ons? What browser are you using? Have you tried clearing your cache and cookies?
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Jagdeep Chahal

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M using Koodo self serve app
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Mathieu, Mobile Master

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So what do you see when you select plans and addons?
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Robert, Mobile Master

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Have you tried from a browser?
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Jagdeep Chahal

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No
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Ranjan, Official Rep

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Hi Jagdeep - please try logging into self-serve from a web browser, as Robert suggested, to see if you get the same error.If you're still unable to make the change, please shoot us a private message on Twitter or Facebook and an agent will verify you as the account owner and assist.

I see two profiles with different email addresses for your account - not sure if this would be causing the error, but it may.

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